How to Place an Order
To request a no obligation quote or place an order please fill out the Contact Me form or send me an email at [email protected]. Please do not use Facebook or Instagram to Private/Direct Message me, I do not always get those messages!
The majority of my products are custom built to your specifications. Even if I don't show an example already of something you have in mind, please contact me anyways, I may be able to make it for you! If you are the first to order a product I have not designed before, you will receive a reduced price!
Pre-made, ready to ship products as well as some of my custom order products are available on modelhorsesalespages.com. Items marked as 'Available" ship in 1-2 business days. Items marked as "Orderable" ship in 3-7 business days.
Typical information I will need to know for all orders:
Don't be afraid to send a lot of details in your first email, it will result in a quicker quote! Quotes are always free of charge and you are under no obligation to purchase! If you contact me and do not receive a response in 24 hours, please email again.
The majority of my products are custom built to your specifications. Even if I don't show an example already of something you have in mind, please contact me anyways, I may be able to make it for you! If you are the first to order a product I have not designed before, you will receive a reduced price!
Pre-made, ready to ship products as well as some of my custom order products are available on modelhorsesalespages.com. Items marked as 'Available" ship in 1-2 business days. Items marked as "Orderable" ship in 3-7 business days.
Typical information I will need to know for all orders:
- Scale of product wanted or what mold you would like it to fit
- Color(s) desired. If no color is selected, wood items will be left natural.
- Pictures are a life/time saver (use the email option)! Real or model horse photos are fine, please keep in mind I will not directly copy another artist's piece. Even a rough sketch is helpful if you don't have a photo.
- Zip Code USA or International Postal Code for Accurate Shipping Quote
Don't be afraid to send a lot of details in your first email, it will result in a quicker quote! Quotes are always free of charge and you are under no obligation to purchase! If you contact me and do not receive a response in 24 hours, please email again.
Payment and Other Information
I invoice via PayPal so you may use your PayPal balance or any credit/debit card.
Work begins after I receive payment, and I send progress photos throughout the build. I want to be certain that you are receiving the item exactly as you want it! All sales are final and I don’t offer returns or refunds, which is why for custom pieces I make sure to send plenty of photos, as well as encourage you to speak up of something isn’t to your liking! I want you to be happy with the product!
I am in the USA Eastern Time Zone (EST).
I ship via USPS either First Class or Priority in the USA, and First Class for International. Unless otherwise stated, your item will have a tracking number associated with it. I am not responsible for any customs fees you may incur. Insurance is additional and must be requested at the time of the quote.
Work begins after I receive payment, and I send progress photos throughout the build. I want to be certain that you are receiving the item exactly as you want it! All sales are final and I don’t offer returns or refunds, which is why for custom pieces I make sure to send plenty of photos, as well as encourage you to speak up of something isn’t to your liking! I want you to be happy with the product!
I am in the USA Eastern Time Zone (EST).
I ship via USPS either First Class or Priority in the USA, and First Class for International. Unless otherwise stated, your item will have a tracking number associated with it. I am not responsible for any customs fees you may incur. Insurance is additional and must be requested at the time of the quote.